Ping An has built a four-tier ESG governance structure:

The Board of Directors bears full responsibility for the Group’s ESG strategy and information disclosure.

Reporting to the Board, the Group ESG and Sustainability Office oversees and manages core ESG issues and initiatives, such as green finance, climate change, and carbon neutrality.

The Group ESG Secretariat coordinates with all departments and subsidiaries to implement ESG initiatives.

At executive level, each subsidiary and department has its own ESG personnel. 

In 2021, Ping An newly revised the Policy Statement on Responsible Investment of Ping An Group, which clarified the scope of application of responsible investment and elaborated on the Group’s responsible investment strategies. At the same time, Ping An issued the Policy Statement on Coal Related Business of Ping An Group, which strictly controls investments in high pollution and high emission industries from a policy level.
The five principles concerning Ping An's responsible investment are ESG incorporation, shareholder activism, thematic investing, prudence and transparency.

• ESG incorporation – Ping An incorporates ESG factors into its investment decision making and has proactively developed its own CN-ESG smart evaluation system, a tool for reviewing criteria and basis of investment for listed companies, bond issuers and conducting ESG due diligence on projects. 
• Shareholder activism – Ping An makes full use of its positive influence as a shareholder by way of ESG communication and guidance and responsible post-investment management. It urges the businesses in which it has invested to improve ESG performance and offers practicable suggestions and recommendations based on their conditions, to guide them to develop in a healthy, more sustainable manner.
• Thematic investing – Ping An is committed to practices to promote and progress the concept of inclusive finance and green finance with a focus on sustainability-themed investment strategies involving environment restoration and clean energy. It also concentrates on investment tactics that may also bring about social benefits, such as poverty alleviation and inclusive finance.
• Principle of prudence – Ping An is committed to not invest in controversial industries and regions. Ping An also adopts conditional exclusion strategies on highly polluting and energy-hungry projects. Also, we choose to invest thermal power and coal industries in a prudent fashion.
• Principle of transparency – Ping An will disclose any qualitative and quantitative information concerning responsible investment in the interim report and annual sustainability report.

Ping An has formulated an internal Group Sustainable Insurance Policy based on the Principles for Sustainable Insurance (PSI) issued by the United Nations Environment Programme Finance Initiative (UNEP FI). The four principles of sustainable insurance are：

• Incorporate ESG factors into insurance business decision models 
• Work with clients/business partners to raise awareness of ESG, manage related risks and develop solutions
• Collaborate with governments, regulators and other relevant parties to promote broad-based community action on ESG issues
• Regularly disclose Ping An's progress in implementing the Principles for Sustainable Insurance to demonstrate corporate responsibility and transparency.

For more details, please visit Policy Statement on Sustainable Insurance of Ping An Group. 

In 2020, the brown assets of Ping An were about RMB122.3 billion, accounting for less than 2% of total assets. Ping An’s total investments were RMB4.97 trillion, of which RMB68.9 billion (1.39%) were brown assets. Total loans were RMB2.95 trillion, of which RMB53.4 billion (1.81%) were brown assets.

We will continue to track and calculate the carbon emissions of assets.

Ping An’s direction and targets:

(1) Encourage investment in green assets: Give investing priority to zero carbon emissions and carbon elimination assets.

(2) Gradually withdraw from brown assets: Gradually reduce or withdraw investment in brown assets, such as coal, mining and thermal power generation. Ping An plans to divest from all thermal coal mining and thermal power generation projects by the end of 2035, except for projects that can achieve net-zero emissions. We expect to exit by the end of 2035 from the holding of shares, bonds and other capital market securities investments in companies that generate more than 30% of their revenue from thermal coal mining or thermal power businesses.

Carbon offsetting can only be used as a last resort because it does not represent valid mitigation of greenhouse gas (GHG) emissions. It will only worsen climate change if carbon offsetting is used as a substitute for real climate action.

Our net-zero transition roadmap starts with reducing internal GHG emissions and using green electricity. For example, we have built green buildings and installed renewable energy generators in the workplace. We will also invest in green power plants or other assets and require these plants to sell us green electricity at the same price as traditional electricity.

We can purchase carbon credits to offset our emissions, but this method will be considered only after other reduction measures have been put in place.

Ping An understands the impacts and challenges that climate change brings to the insurance business and has committed to undertaking measures to address these challenges.

However, sustainability challenges are systemic in nature, meaning that they cannot be solved with one approach alone. The solution requires us to adopt systems thinking.

As a responsible financial services provider, Ping An supports China’s carbon goal and also bears responsibility of ensuring social cohesion and stability. Our business decisions and activities have great impact on people’s livelihoods and wellbeing.

China has set out a goal to achieve net-zero by 2060 premised on China’s actual condition, including economic development, employment rate, industry structure and social fabric. Many industrial sectors in China still highly rely on coal and gas. So we will adhere to the national timeline.

• Employee rights and interests – Ping An has formulated the Rights and Interests and Welfare Policies for Employees and promised to guarantee the legal rights and interests of every employee. Ping An provides open and diversified channels for feedback, complaints and reports and has formulated the Whistleblowing Management Procedure to encourage employees to report wrongdoing without fear of reprisal and safeguard their legitimate rights and interests
• Employee training and development – Ping An offers every employee, from employees to executives, the opportunity to participate in various forms of training. In 2021, Ping An University cooperated with the top 10 leading business schools and more than 30 consulting institutions to provide face-to-face training to employees and insurance agents. The course resources include nearly 1,900 courses, with more than 1,600 courses open to member companies
• Employee welfare – Ping An offers commercial insurance, high-end medical health insurance, family health check-up packages and other benefits. Ping An has set up the Employee Assistance Program (EAP) to enable employees to manage personal issues. In addition, the company supports female employees by providing breastfeeding rooms and corresponding facilities in the office.

For more details, please visit Policy Statement on Employee Rights of Ping An Group.

Ping An Life is implementing a high-quality transformation of the company agency team and optimization of the team structure to build a more sustainable team of agents with "high productivity, high quality, and high income".

Ping An Life has developed a series of digital tools to enable agent teams’ daily operation, enlargement, training and activity volume management. In addition, Ping An Life provides agents with various welfare benefits covering medical, accident, and pension. These include basic welfare security, pension fund, long-term service award, value-added services and medical check-up services. In 2020-21, Ping An Life fully upgraded in three aspects: agent benefits, care and management. 

In 2022, Ping An issued the Agent Rights and Interests Policy to guarantee the fairness and impartiality of agent recruitment and prohibit discrimination against agents. 
For more details, please visit Policy Statement on Agent Welfare and Management of Ping An Group. 

Internal training – Ping An promotes the culture and concept of fair and honest consumer rights protection among all employees. It has established a consumer rights protection mechanism for the Group and runs regular seminars and online training courses on consumer rights protection for staff. By December 31, 2021, nearly 300,000 employees had completed online learning.
Channels to file complaints and reports – Ping An Life receives complaints through the Ping An Group and Ping An Life Official websites, the Ping An Life WeChat public account and WeChat mini program, Weibo, TikTok, and insurance sales and renewal systems. The insurance agents’ pocket working platform, Pocket E, can also log customer complaints. Ping An also has a dedicated Consumer Advocacy Direct Line, with a customer agent team and 24 hours-a-day service to resolve consumer issues and complaints professionally and efficiently. The team connected with more than 256,000 visitors by the end of 2021, 1,111 visitors per day on average, with a 99% connection rate with customer service. 
Strengthen agent management – We have enhanced the quality of agent education on customer service. Ping An requires agents to participate in the training and pass an exam on sales skills and the Ping An Group’s Business Code of Conduct. Ping An conducts in-depth special inspection and routine business risk self-inspection. It has also strengthened the management and supervision of key risk areas, and strictly follows its quality management policy. Ping An aims to safeguard the rights and interests of consumers.
 

In response to the United Nations Sustainable Development Goals (SDGs) and the Chinese government’s call for poverty alleviation, Ping An launched the Ping An Rural Communities Support program to support village officers, doctors and teachers in nine provinces and autonomous regions across China in 2018. Ping An promotes rural revitalization by supporting the development of industries, healthcare and education through the program. 

In 2021, Ping An provided RMB12 billion for industrial revitalization. Leveraging the Group’s premium medical resources, Ping An trained village doctors, upgraded village clinics and provided free health checkups and medical consultations for rural residents from its mobile Ping An Healthcare Diagnostics Center vehicle. During the year, Ping An held 69 events, including mobile health checkups and medical consultations in rural areas, to provide charitable healthcare services to 9,483 people. Ping An also recruited 875 volunteers in 2021, who provided over 20,000 hours of online and offline teaching services at 127 Ping An Hope Primary Schools. As of December 31, 2021, Ping An cumulatively provided approximately RMB41.9 billion for poverty alleviation and industrial revitalization, funded 119 Ping An Hope Primary Schools, and recruited nearly 10,000 volunteer teachers, who served approximately 370,000 hours.

For more information, please visit the Ping An 2021 Sustainability Report. 
 

In recent years, China implemented the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, and the Personal Information Protection Law of the People's Republic of China. Ping An firmly abides by national laws, regulations and industry norms.

By developing information security management regulations, such as the Policy Statement on Information Security of Ping An Group, Ping An has established a data security governance model centered on client data protection. The Group carries out the whole-process security management before, during and after the event when regularly conducting internal and external audits of information security management and data privacy protection. Ping An has passed ISO27001 certification for information security management systems for many years to operate the information security system effectively and stably. 

In response to the Personal Information Protection Law of the People's Republic of China, Ping An has formulated policies and systems, such as the Policy Statement on Privacy Protection of Ping An Group, to ensure legal, compliant, safe and reliable input, transmission, storage and use of personal information. Ping An also conducts strict control over the collection, use and protection of relevant privacy information to ensure that business activities do not infringe on the privacy rights of customers and employees.

Ping An has set clear ethical goals in three areas: data use, algorithm development, and industry applications, and is continuously improving its AI governance framework.
Internally, Ping An established the AI Ethics Management Committee and formulated the Policy Statement on AI Ethics Governance of Ping An Group. Externally, Ping An actively participates in global governance of AI and strengthens industry and academic communication. It also participated in the development of the standard AI Risk Management Assessment Model of the China Electronics Standardization Institute (CESI) to promote the standardized development of AI governance in the industry. 

Ping An has deeply embedded the notion of ESG into the Group's existing "251" risk management framework. The ESG risk control requirements are covered in the existing comprehensive financial risk management system. The original risk management system is strengthened in accordance with the ESG concept on different levels: 2 refers to the dual control of the Group and subsidiaries in terms of ESG governance, 5 refers to the integration of ESG risks and the five risk categories, and 1 refers to the establishment of a unified ESG management system and tools, to further improve the Group's risk governance capability and achieve long-term sustainable development.

today is 2025-08-29，we update tomcat9